Delivery and Return

Delivery

Each delivery takes place in 3 steps: 

  1. We prepare your order within 1 to 3 working days (this time may be extended in case of high demand).

  2. Once prepared, your order is shipped by La Poste within 3 to 4 working days in France and in major European cities (indicative delivery time provided by La Poste). Allow up 1 to 2 weeks for other destinations.

  3. Once shipped, you will receive a confirmation email with your tracking number.

 

Customs Duties & Import Taxes :

• United States 🇺🇸: All customs duties, taxes, and import fees are 100% included in our prices. No extra fees will be requested upon delivery.

• Australia 🇦🇺 & New Zealand 🇳🇿: Orders under $1,000 AUD (Australia) and $1,000 NZD (New Zealand) are completely exempt from customs duties. Your order will be delivered with no additional charges.

• European Union 🇪🇺: No customs duties apply to orders shipped within the EU.

• French Overseas Territories (DOM-TOM) 🏝️: Shipments to French Overseas Territories (Guadeloupe, Martinique, Réunion, French Polynesia, etc.) may be subject to local import taxes upon arrival (Octroi de Mer and carrier processing fees), payable by the recipient upon delivery.

• Other International Destinations 🌍: For all other countries (including Canada, UK, Switzerland, etc.), local customs duties or taxes may be levied by your local postal service upon delivery and remain the responsibility of the recipient.

 

Return

You can make a return except for gold granules and items sold by the meter which are cut to measure for each order (Gold wire, Gold strip, Chain by the cut) by respecting these conditions:

  • Return costs are your responsibility.
  • The return must be made within a 14-day period from receipt. Please contact our customer service by email:  contact@lafilledusud.com or directly fill out our Withdrawal Form accessible at the bottom of the page.
  • Items must be unworn, in perfect new condition, without scratches and accompanied by their original packaging.