Terugbetalingsbeleid

RIGHT OF WITHDRAWAL AND RETURNS

The consumer has a 14-day withdrawal period starting from the receipt of their items. Items must be intact and returned in their original packaging. Return shipping costs are the responsibility of the customer, who must contact customer service by email to access the return procedure: contact@lafilledusud.com

Regarding items sold by the meter, in accordance with Article L221-28 of the French Consumer Code (Code de la consommation), the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized.

If, at the time of delivery, the original packaging is damaged, torn, or open, the buyer must check the condition of the items. If the items have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (e.g., "package refused: opened, damaged, broken product, missing item..."). Failure to do so may result in the buyer not being reimbursed for their purchase.